Privacy policy

Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for the conclusion of a contract. You are not obligated to provide the data. Failure to provide it will have no consequences. This only applies unless otherwise stated during the subsequent processing operations.
“Personal data” means any information relating to an identified or identifiable natural person.

Server log files
You can visit our websites without providing any personal information.
Each time you access our website, usage data is transmitted to us or our web host/IT service provider via your internet browser and stored in log files (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred, and the requesting provider.
The processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in ensuring the smooth operation of our website and improving our offering.

Your data may be transferred to third countries outside the EU, particularly to Canada and the USA, and processed there. An adequacy decision of the EU Commission exists for Canada. An adequacy decision of the EU Commission exists for the USA: the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to those of the EU Commission's standard contractual clauses.

contact

Person responsible
Please contact us if you wish. The controller responsible for data processing is:Elena Werner,Hermann-Drescher-Weg 6E ,45329EatGermany,017676043407,Imprint (@)flow-down.com

Customer's proactive contact via email
If you initiate business contact with us via email, we will only collect your personal data (name, email address, message text) to the extent you provide it. This data processing serves to process and respond to your contact request.
If the contact serves to carry out pre-contractual measures (e.g. advice in the event of purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) (b) GDPR.
If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in processing and answering your request.In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 (1) (f) GDPR for reasons arising from your particular situation.
We will only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods unless you have consented to further processing and use.

Collection and processing when using the contact form
When you use the contact form, we collect your personal data (name, email address, message text) only to the extent you provide it. Data processing serves the purpose of establishing contact.
If the contact is necessary for the implementation of pre-contractual measures (e.g. If the contact form is used for the purpose of providing information (e.g. advice in the event of purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) (b) GDPR.
If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in processing and answering your request.In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 (1) (f) GDPR for reasons arising from your particular situation.
We will only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods unless you have consented to further processing and use.

Using Google Maps API address validation
We use address validation from Google (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland “Google”) on our website.
The purpose of data processing is to check your entries in our address forms in real time for input and spelling errors, and to supplement any missing data if necessary. If data is entered incorrectly, alternative suggestions for correcting the data will be displayed. For this purpose, the address data you enter will be transmitted to the provider, where it will be stored and evaluated.
Among other things, the following information may be transmitted to Google and processed there: postal addresses (country, city, postal code, street, house number), email address, telephone number.
Your data may also be transferred to the USA. For the US, the EU Commission has adopted an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and is thus committed to complying with European data protection principles.
Your personal data is processed on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in a correct data basis for the fulfilment of our contractual obligations.You have the right to object to the processing of personal data concerning you at any time for reasons related to your particular situation.
The data is processed separately by the provider and not merged with other data. It is deleted by the provider as soon as the status of the entered data has been determined, but no later than 30 days later.
For more information about Google’s terms of use and privacy policy, please visit:https://cloud.google.com/maps-platform/termsor underhttps://www.google.de/policies/privacy/.
Collection and processing of applications by email
If interested, visitors can apply for vacancies advertised on our website via email. We collect your personal data only to the extent you provide it. This includes your contact information (e.g., name, email address, telephone number), information about your professional qualifications and education, information about professional development, and performance-related certificates.
The data processing serves the purpose of establishing contact and deciding on the establishment of an employment relationship with you. Providing this data is necessary to conduct the application process. Your personal data is processed on the basis of Art. 6 (1) (b) GDPR in conjunction with Section 26 (1) BDSG (German Federal Data Protection Act) for the implementation of pre-contractual measures (completion of the application process as the initiation of an employment contract).
If you have given us your consent to process personal data for inclusion in our applicant pool, e.g., by checking a box, the processing will be based on Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
If, as part of the application process, special categories of personal data within the meaning of Art. 9 (1) GDPR are requested from applicants, such as information on the degree of severe disability, this will be done on the basis of Art. 9 (2) (b) GDPR, so that we can exercise the rights arising from employment law and social security and social protection law and fulfill our obligations in this regard.
We will store your personal data for as long as necessary to decide on your application. Your data will then be deleted after six months at the latest, unless you have consented to further processing and use. If an employment relationship is established following the application process, the data provided will be further processed for the purposes of implementing the employment relationship on the basis of Art. 6 (1) (b) GDPR in conjunction with Section 26 (1) BDSG (German Federal Data Protection Act) and subsequently transferred to your personnel file.

Collection and processing when sending images via upload
We provide an upload function for image files on our website. This allows you to send images to us via encrypted data transmission. When you submit your images, we may collect your personal data (image of an identifiable person) only to the extent provided by you. The data is processed for the purpose of creating personalized products. The submitted image serves as a template for the product and is used for this purpose (e.g., T-shirt printing). The processing is based on Art. 6 (1) (b) GDPR and is necessary for the fulfillment of a contract with you.
EYour data will not be passed onif necessary, to service providers we use for order processing. Any transfer to other third parties will take placenot.
DWe will only use the image you send us for the purpose of providing our services. Your data will then be deleted in compliance with statutory retention periods unless you have consented to further processing and use.

Collection and processing when sending images by email
You have the option of sending us images by email in connection with ordering a personalized product.
When you submit your images, we may collect your personal data (image of an identifiable person) only to the extent provided by you. This data processing serves the purpose of creating personalized products. The submitted image serves as a template for the product and will be used for that purpose (e.g., T-shirt printing). The processing is based on Art. 6 (1) (b) GDPR and is necessary for the performance of a contract with you.
Your data will not be passed on.
We will use the image you send us only for the purpose of providing our services. Your data will then be deleted in compliance with statutory retention periods unless you have consented to further processing and use.

Customer account orders

Customer account
When you open a customer account, we collect your personal data to the extent specified therein. This data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of your consent until the revocation. Your customer account will then be deleted.

Collection, processing and transfer of personal data when placing orders
When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to process your inquiries. Providing this data is required to conclude a contract. Failure to provide this data will result in no contract being concluded. Processing is based on Art. 6 (1) (b) GDPR and is necessary to fulfill a contract with you.
Your data may be shared with, for example, shipping companies, dropshipping or fulfillment providers, payment service providers, order processing service providers, and IT service providers. In all cases, we strictly adhere to legal requirements. The scope of data transfer is limited to a minimum.

Your data may be transferred to third countries outside the EU, in particular to Canada and the USA, and processed there. For Canada, there is an adequacy decision of the EU Commission. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified according to the TADPF. This data transfer is based on contractual obligations that are comparable to those of the EU Commission's standard contractual clauses.

ReviewsAdvertising


Data collection when writing a comment or rating
When you comment on or rate an article or post, we collect your personal data (name, email address, comment text) only to the extent you provide it. The processing serves the purpose of enabling and displaying comments/ratings.

By submitting your comment/rating, you consent to the processing of the submitted data. This processing is based on Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of your consent until the revocation. Your personal data will then be deleted.

When your comment/review is published,only the name you providedpublished.

Using Trustpilot
We use the rating system "Trustpilot" from Trustpilot A/S (Pilestræde 58, 1112 Copenhagen, Denmark; "Trustpilot").
Trustpilot enables us to collect customer reviews and display them on our website to give you insight into the quality of our services.
After placing an order, you may receive an invitation to submit a review from us or Trustpilot and then submit a review. The following data will be processed by us or Trustpilot: email address, name, information about your device and location (IP address, browser settings, type of browser used, browser language, time zone), information about your Trustpilot user account (username, photo, preferred language), information about the purchased product or service used (reference or order number, product details), the content of your review and the star rating you gave, your product photos or videos (if you have included them with your product review). This data may also be used to verify your review.
The processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent, provided that you have expressly agreed to the transfer of your data and to receiving the request for evaluation. You can withdraw your consent at any time without affecting the legality of the processing carried out on the basis of the consent until the withdrawal.
For more information about data protection when using Trustpilot, please visit:https://de.legal.trustpilot.com/for-reviewers/end-user-privacy-terms.

Use of your personal data for sending postal advertising
We use your personal data (name, address), which we received as part of the sale of a product or service, to send you postal advertising, unless you have objected to this use. The provision of this data is necessary for the conclusion of the contract. Failure to provide this data will result in no contract being concluded.
The processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in direct advertising.You can object to this use of your address data at any time by notifying us.The contact details for exercising your right to object can be found in the imprint.

Use of the email address for sending newsletters
We use your email address, regardless of contract processing, exclusively for our own advertising purposes to send newsletters, provided you have expressly consented to this. Data is processed on the basis of Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list.

Use of the email address for sending direct mail
We use your email address, which we received as part of the sale of a product or service, to electronically send advertising for our own products or services similar to those you have already purchased from us, unless you have objected to this use. Providing your email address is necessary to conclude a contract. Failure to provide it will result in no contract being concluded. Processing is based on Art. 6 (1) (f) GDPR, based on our overriding legitimate interest in direct advertising.You can object to this use of your email address at any time by notifying us.The contact details for exercising your right to object can be found in the imprint.You can also use the link provided in the promotional email. There will be no additional costs for this other than the transmission costs according to the basic rates.

Use of the mobile phone number for sending SMS advertising
Regardless of the contract processing, we will use your mobile phone number exclusively for our own advertising purposes to send SMS advertising, provided you have expressly consented to this.
The processing is based on Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of your consent until the revocation. Your mobile phone number will then be removed from the mailing list.

Shipping service provider merchandise management

Passing on the email address to shipping companies to inform them about the shipping status
We will pass on your email address to the shipping company as part of the contract processing, provided you have expressly consented to this during the ordering process. The purpose of this transfer is to inform you about the shipping status by email. Processing is carried out on the basis of Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us or the shipping company, without affecting the legality of the processing carried out on the basis of your consent until the revocation.

Use of an external inventory management system
We use a merchandise management system to process your order. For this purpose, your personal data collected during the order process will be transferred to
Pickware GmbH, Goebelstr. 21, 64293 Darmstadt
transmitted.

The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is based on Art. 6 (1) (b) GDPR.

Payment service providers

Using PayPal Express
We use the payment service PayPal Express from PayPal (Europe) on our website S.à.rl et Cie, S.CA (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The purpose of data processing is to offer you payment via the PayPal Express payment service. To integrate this payment service, PayPal must collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, and location of your device) when you visit the website. Cookies may also be used for this purpose. Cookies enable your browser to be recognized.
Your personal data is processed on the basis of Art. 6 (1) (f) GDPR based on our overriding legitimate interest in offering a customer-oriented range of different payment methods.You have the right to object to the processing of personal data concerning you at any time for reasons related to your particular situation.
By selecting and using PayPal Express, the data required for payment processing will be transmitted to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) (b) GDPR. Further information on data processing when using the PayPal Express payment service can be found in the associated privacy policy atwww.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS.

Using PayPal Check-Out
We use the payment service PayPal Check-Out from PayPal (Europe) on our website S.à.rl et Cie, S.CA (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The data processing serves the purpose of being able to offer you payment via the payment service. By selecting and using payment via PayPal, credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, the data required for payment processing will be transmitted to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) (b) GDPR.

Cookies may be stored that enable your browser to be recognized. The resulting data processing is based on Art. 6 (1) (f) GDPR, based on our overriding legitimate interest in offering a customer-oriented range of payment methods.You have the right to object to the processing of personal data concerning you at any time for reasons related to your particular situation.

Credit card via PayPal, direct debit via PayPal & “Pay later” via PayPal
For certain payment methods such as credit card via PayPal, direct debit via PayPal, or "Pay later" via PayPal, PayPal reserves the right to obtain a credit report based on mathematical-statistical procedures using credit agencies. For this purpose, PayPal transmits the personal data required for a credit check to a credit agency and uses the information obtained regarding the statistical probability of a payment default to make a balanced decision regarding the establishment, implementation, or termination of the contractual relationship. The credit report may contain probability values (score values) calculated based on scientifically recognized mathematical-statistical procedures and including address data. Your legitimate interests will be considered in accordance with legal provisions. Data processing serves the purpose of credit assessment for contract initiation. The processing is based on Art. 6 (1) (f) GDPR, based on our overriding legitimate interest in protecting against payment defaults when PayPal makes advance payments.
You have the right to object at any time to this processing of personal data concerning you based on Art. 6 (1) (f) GDPR by notifying PayPal, for reasons arising from your particular situation.Providing this data is necessary for concluding the contract using your preferred payment method. Failure to provide this data will result in the contract not being concluded using your chosen payment method.

Third-party providers
When paying using a third-party payment method, the data required for payment processing will be transmitted to PayPal. This processing is based on Art. 6 (1) (b) GDPR. To process this payment method, PayPal may then forward the data to the respective provider. This processing is based on Art. 6 (1) (b) GDPR. Local third-party providers can include, for example:

  • Apple Pay (Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Irland)
  • Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland)
  • giropay (Paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main)


Purchase on account via PayPal
When paying via invoice, the data required for payment processing is first transmitted to PayPal. To process this payment method, PayPal then transmits the data to Ratepay GmbH (Franklinstraße 28-29, 10587 Berlin; "Ratepay") in order to fulfill the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6 (1) (b) GDPR. Ratepay may conduct a credit check based on mathematical-statistical procedures (probability or score values) using credit agencies according to the process already described above. The data is processed for the purpose of credit checks for contract initiation. The processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in protecting against payment default when Ratepay makes advance payments. Further information on data protection and which credit agencies use Ratpay can be found athttps://www.ratepay.com/legal-payment-dataprivacy/andhttps://www.ratepay.com/legal-payment-creditagencies/.

Further information on data processing when using PayPal can be found in the associated privacy policy athttps://www.paypal.com/de/webapps/mpp/ua/privacy-full.


Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is visited again.
 
Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and decide whether to accept them individually, as well as prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been stored can be deleted at any time. However, please note that if you do this, you may not be able to use all of the features of this website to their full extent.
 
The following links will tell you how to manage (including deactivate) cookies in the most important browsers:
Chrome:https://support.google.com/accounts/answer/61416?hl=de
Microsoft Edge:https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09
Mozilla Firefox:https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Safari:https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac
 
Technically necessary cookies
Unless otherwise stated in the privacy policy below, we only use technically necessary cookies to make our website more user-friendly, effective, and secure. Furthermore, cookies enable our systems to recognize your browser even after you change pages and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these functions, it is necessary that the browser is recognized even after you change pages.
 
The use of cookies or similar technologies is based on Section 25 (2) of the Telemedia Act (TDDDG). Your personal data is processed on the basis of Article 6 (1) (f) GDPR, based on our overriding legitimate interest in ensuring optimal website functionality and a user-friendly and effective design of our offering.
You have the right to object to the processing of personal data concerning you at any time for reasons related to your particular situation.

Use of GDPR Legal Cookie
We use the consent management tool GDPR Legal Cookie on our website fromiubenda srl (Via San Raffaele 1, 20121 Milan, Italy; “iubenda”).
The tool enables you to give consent to data processing via the website, in particular the setting of cookies, as well as to exercise your right of revocation for consents already given.
The purpose of data processing is to obtain and document the necessary consents for data processing and thus comply with legal obligations. Cookies may be used for this purpose. The following information, among others, may be collected and transmitted to iubenda: anonymized IP address, date and time of consent, URL from which the consent was sent, anonymous, random, encrypted key, and consent status. This data will not be shared with other third parties.
The data processing is carried out to fulfill a legal obligation on the basis of Art. 6 (1) (c) GDPR.
For more information about iubenda’s terms of use and privacy policy, please visit:https://www.iubenda.com/nutzungsbedingungen/31059378as well as underhttps://gdpr-legal-cookie.com/pages/datenschutzerklarung.

How to use the Shopify Consent tool (Shopify Privacy & Compliance)
We use the consent tool “Shopify Privacy & Compliance” from Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website. Shopify is a service provider affiliated with Shopify Inc. (151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada) affiliated company.
The tool enables you to give consent to data processing via the website, in particular the setting of cookies, as well as to exercise your right of revocation for consents already given. The purpose of data processing is to obtain and document the necessary consents for data processing and thus comply with legal obligations. Cookies may be used for this purpose. User information, including your IP address, is collected and transmitted to Shopify.
Your data may be transferred to third countries outside the EU, particularly to Canada and the USA, and processed there. An adequacy decision of the EU Commission exists for Canada. An adequacy decision of the EU Commission exists for the USA: the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to those of the EU Commission's standard contractual clauses.
The data processing is carried out to fulfill a legal obligation on the basis of Art. 6 (1) (c) GDPR.
For more information about Shopify’s privacy policy, please visithttps://www.shopify.com/de/legal/datenschutzand information about the cookies used athttps://www.shopify.com/de/legal/cookies.


Advertising tracking communication

Using the Meta Pixel
We use the Meta Pixel of Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "Meta") on our website.
Meta and we are jointly responsible for the collection of your data when integrating the service and the transmission of this data to Meta. This is based on an agreement between us and Meta regarding the joint processing of personal data, which defines the respective responsibilities. The agreement is available athttps://de-de.facebook.com/legal/terms/businesstoolsWe are therefore particularly responsible for fulfilling the information obligations pursuant to Articles 13 and 14 of the GDPR, for adhering to the security requirements of Article 32 of the GDPR with regard to the correct technical implementation and configuration of the service, and for complying with the obligations under Articles 33 and 34 of the GDPR, insofar as a breach of the protection of personal data affects our obligations under the joint processing agreement. Meta is responsible for protecting the rights of those affected pursuant to Articles 13 and 14 of the GDPR. 15 - 20 GDPR, to comply with the security requirements of Art. 32 GDPR with regard to the security of the service and to fulfil the obligations under Art. 33, 34 GDPR, insofar as a breach of the protection of personal data affects Meta's obligations under the joint processing agreement.
The application serves the purpose of targeting website visitors with interest-based advertising on the social networks Facebook and Instagram. For this purpose, the Meta remarketing tag has been implemented on the website. This tag establishes a direct connection to the Meta servers when you visit the website. This transmits to the Meta server which of our pages you have visited. Meta assigns this information to your personal Facebook and/or Instagram user account. When you visit the social networks Facebook or Instagram, you will then be shown personalized, interest-based ads.
The application also serves the purpose of compiling conversion statistics. This allows us to learn the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag, as well as the actions taken after being redirected to this website. However, we do not receive any information that could personally identify users.
Your data may be transferred to the USA. For the USA, the EU Commission has issued an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). Meta has certified itself according to the TADPF and is thus committed to complying with European data protection principles.
Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You may revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
You can deactivate the "Custom Audiences" remarketing feature here. For more information about Meta's collection and use of data, your rights in this regard, and options for protecting your privacy, please see Meta's privacy policy athttps://www.facebook.com/about/privacy/.


Using TikTok Pixel
We use the TikTok pixel on our website from TikTok Technology Limited (10 Earlsfort Terrace, Dublin, D02 T380, Ireland; "TikTok Ireland") and TikTok Information Technologies UK Limited (6th Floor, One London Wall, London, EC2Y 5EB, United Kingdom; "TikTok UK"). Both companies are joint controllers for data processing (hereinafter "TikTok").
The data processing serves the purpose of identifying and analyzing our customers' website access, as well as improving customer engagement through targeted advertising and evaluating the effectiveness of advertisements on TikTok. TikTok uses technologies such as cookies and pixels to recognize your browser. This can include, among other things, The following information is collected and transmitted to TikTok: date and time of the visit, information about the browser and device type you use, screen resolution, and IP address. TikTok can assign this information to your personal TikTok user account. User profiles can be created from the data collected using pseudonyms. However, this does not allow personal identification of users.
Your data may be transferred to third countries, such as the USA. For the USA, the EU Commission has issued an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). TikTok is not certified under the TADPF. Data transfers to the USA and to third countries without an adequacy decision are based, among other things, on standard contractual clauses as appropriate safeguards for the protection of personal data, available at:https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) S1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
Further information on data protection can be found athttps://www.tiktok.com/legal/page/eea/privacy-policy/deandhttps://ads.tiktok.com/i18n/official/policy/controller-to-controller.

Use of the Smartsupp live chat system
We use the live chat system of Smartsupp.com, sro (Šumavská 31, 602 00 Brno, Czech Republic; “Smartsupp”) on our website as part of order processing.
The data processing serves the purpose of direct and efficient communication between you and us as the provider. Anonymized data is also collected and stored for marketing and optimization purposes, from which user profiles can be created under a pseudonym.
When you visit our website, the chat widget is loaded in the form of a JavaScript file from AWS Cloudfront, which technically enables the chat.
To operate the live chat system, cookies are also used to enable browser recognition. Among other things, the following information may be collected and processed: IP address, pages visited, information about the browser and device used, as well as personal data you provide when using the chat system.
The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) S1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. Your personal data will be processed with your consent on the basis of Art. 6 (1). 1 lit. a GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
Further information on data processing at Smartsupp can be found athttps://www.smartsupp.com/help/privacy-policy/andhttps://www.smartsupp.com/help/privacy/

Use of the Tidio live chat system
We use the live chat system of Tidio Poland Sp. z oo (Wojska Polskiego 81, 70-481 Szczecin, Poland, “Tidio”) on our website as part of order processing.
Data processing serves the purpose of direct and efficient communication between you and us as the provider. To operate the live chat system, cookies are also used, which enable browser recognition. Among other things, the following information may be collected and processed: date and time of the call, IP address, and other information you provide during the chat.
Your data may be transferred to the USA. For the USA, the EU Commission has issued an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). Tidio is not certified under the TADPF. Data transfers are based, among other things, on standard contractual clauses as appropriate safeguards for the protection of personal data, available at:https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) S1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
For more information about how Tidio collects and uses your data, please visit:https://www.tidio.com/privacy-policy/.


Plug-ins and other

Use of social plug-ins via “Shariff”
We use social network plug-ins on our website. To ensure you retain control over your data, we use the privacy-safe "Shariff" buttons.
Without your express consent, no links will be established to the social network servers and consequently no data will be transmitted.
"Shariff" is a development by specialists at the computer magazine c't. It enables more privacy online and replaces the usual "share" buttons on social networks. More information about the Shariff project can be found here.https://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.html.
When you click the buttons, a pop-up window appears where you can log in to the respective provider using your data. Only after you actively log in will a direct connection to the social networks be established.
By logging in, you consent to the transfer of your data to the respective social media provider. This includes, among other things, your IP address and information about which of our pages you have visited. If you are connected to one or more of your social network accounts at the same time, the collected information will also be assigned to your corresponding profiles. You can only prevent this assignment by logging out of your social media accounts before visiting our website and before activating the buttons. The social networks listed below are integrated using the "Shariff" function.
Further information on the scope and purpose of the collection and use of data as well as your rights and options for protecting your privacy can be found in the linked data protection notices of the providers.

Instagram of Meta Platforms Ireland Limited (4 Grand Canal Square, Dublin 2, Ireland)https://help.instagram.com/155833707900388.
Your data may be transferred to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Metahas certified itself according to the TADPF and is therefore committed to complying with European data protection principles.

Use of Google Maps
We use the function for embedding Google Maps from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland, "Google") on our website.
This feature enables the visual display of geographical information and interactive maps. Google also collects, processes, and uses data from visitors to the website when they access pages that incorporate Google Maps.
Your data may also be transferred to the USA. For the USA, the EU Commission has adopted an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). Googlehas certified itself according to the TADPF and is therefore committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) S1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
For more information about the collection and use of data by Google, please see Google’s privacy policy athttps://www.google.com/privacypolicy.html. There you also have the option to change your settings in the privacy center so that you can manage and protect the data processed by Google.

Use of YouTube
We use the function for embedding YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”) on our website. YouTube is an affiliated company of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
This feature displays videos stored on YouTube in an iFrame on the website. The "Enhanced Privacy Mode" option is activated. This prevents YouTube from storing any information about website visitors. Only when you watch a video is information about it transmitted to YouTube and stored there. Your data may be transferred to the USA. For the USA, the EU Commission has adopted an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). YouTubehas certified itself according to the TADPF and is therefore committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) S1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
For more information about the collection and use of data by YouTube and Google, your rights in this regard and options for protecting your privacy, please see YouTube’s privacy policy athttps://www.youtube.com/t/privacy.

Integration of the Händlerbund member logo
The Händlerbund member logo (Händlerbund eV, Kohlgartenstraße 11-13, 04315 Leipzig) is integrated into our website. When you visit our website, the browser used on your device automatically sends information to the Händlerbund eV server. This information is temporarily stored in a so-called server log file for 7 days. The following information is collected without your intervention and stored until automatically deleted:

  • IP address of the requesting computer,
  • date and time of access,
  • name and URL of the retrieved file,
  • Website from which access is made (referrer URL),
  • browser used and, if applicable, the operating system of your computer and the name of your access provider.

The temporary storage of the IP address by the system is necessary to enable delivery of the website. For this purpose, the IP address must be stored for the duration of the session. Storage in log files is done to ensure the functionality of the website. Furthermore, the data is used to optimize the website and ensure the security of the information technology systems. This data is not stored together with other personal data. The legal basis for data processing is Art. 6 (1) GDPR. S1 lit. f GDPR.

Rights of data subjects and storage period

Duration of storage
After the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then in accordance with statutory retention periods, in particular those under tax and commercial law, and then deleted after the expiry of the period unless you have consented to further processing and use.

Rights of the data subject
If the legal requirements are met, you are entitled to the following rights under Articles 15 to 20 GDPR: Right to information, to rectification, to erasure, to restriction of processing, to data portability.
Furthermore, according to Art. 21 (1) GDPR, you have the right to object to processing based on Art. 6 (1) (f) GDPR and to processing for the purposes of direct marketing.

Right to lodge a complaint with the supervisory authority
According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is unlawful.

Right of objection
If the personal data processing listed here is based on our legitimate interest pursuant to Art. 6 (1) (f) GDPR, you have the right to object to this processing at any time with future effect for reasons arising from your particular situation.
Once you have objected, the processing of the data in question will be stopped unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

If personal data is processed for direct marketing purposes, you can object to this processing at any time by notifying us. After your objection, we will stop processing the data concerned for direct marketing purposes.

last updated: 22.10.2024